Solution · Knowledge & enablement

An assistant that really knows your knowledge.

  • Pilot in 2–4 weeks

Not a hallucinating chatbot. An internal system that reads SOPs, customer rules and process documents and delivers answers with source references.

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Sound familiar?

  • Knowledge sits in heads, Excel, SharePoint, Teams chats and old emails
  • New hires need weeks to know where anything is
  • Same cross-questions keep going between dispatch, sales and back office
  • Standard replies to customers get rewritten every time

Fits well when …

  • Teams with many SOPs, process docs, customer rules
  • Companies with high churn or growth
  • Departments that lose time to internal cross-queries

How we solve it

The system reads your sources, answers questions and always cites the source. No made-up answers.

1. Connect sources

SharePoint, Confluence, folders, SOP PDFs, customer files — we connect what we're allowed to.

2. Answer questions

Natural-language answer, always with a pointer to the document and section.

3. Feedback loop

Users flag wrong answers. That improves source prioritisation and rules.

4. Roles and rights

Sales sees sales knowledge, dispatch sees dispatch rules. No over-reach.

Before · After

Before

  • Knowledge spread across five systems
  • New hires: 6–8 weeks to productive
  • 15–30 internal queries per team daily
  • Docs outdated because nobody reads them

After

  • One search, sources cited
  • Onboarding: 3–4 weeks faster
  • Internal queries clearly reduced
  • Docs come alive because they're used

Example numbers

This is what relief looks like.

Answer quality

with sources

traceable, not hallucinated

Cross-queries

-40 to -60%

in pilot team

Onboarding

~3 weeks faster

Indicative figures from pilots and comparable projects. Actual numbers depend on your setup.

Data protection and setup

Data stays in your environment. EU hosting or on-prem possible. Role/rights alignment from your identity system.

Other solutions

Not quite your case?

Solution · Service & dispatch

Pre-sort status queries and service emails

Classify, summarise, draft reply — the human checks and sends. Less time in the inbox, faster response.

Solution · Operations & back office

Check transport documents, PODs and delivery notes faster

PDF/scan is read out, fields extracted, errors flagged, ERP export prepared. No more manual typing.

What if your team had answers in seconds — with a source?

We check which sources fit and what a pilot can look like in a few weeks.

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