Solution · Service & dispatch

A service inbox that feels sorted.

  • Pilot in 2–4 weeks

Your dispatch and service inbox gets triaged, prioritised and draft replies prepared. The human stays in the loop — decides, reviews, sends.

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Sound familiar?

  • 100–300 emails every day that look similar but are differently important
  • Status queries that are just waiting for one piece of info
  • Important customer emails drown between newsletters and confirmations
  • Handling time per email: 2–4 minutes, totalling 4–6 hours/day/person

Fits well when …

  • Dispatch, service and customer-success teams with ≥ 80 mails/day
  • Companies with clear categories (status, complaint, quote, invoice)
  • Teams that want human-in-the-loop, not autopilot bots

How we solve it

No autopilot emails. The workflow prepares — your team decides.

1. Classify

Every incoming email gets a category (status query, complaint, quote, invoice, other) and a priority.

2. Summarise

Long threads get compressed to 2–3 sentences. The handler sees in seconds what it's about.

3. Suggest reply

For standard cases the system drafts a reply with numbers from ERP/TMS.

4. Human checks

Your team decides: send, adjust, discard. Nothing goes out autonomously.

Before · After

Before

  • Inbox = chaos
  • Prioritisation = gut feeling
  • Response time 3–5 hours
  • SLA attainment ~75%

After

  • Inbox = sorted, prioritised
  • Focus on relevant topics
  • Response time < 1.5 hours
  • SLA attainment ~96%

Example numbers

This is what relief looks like.

Volume

~300 emails/day

Handling time

-60%

5h → 2h per person

Savings

~€65k / year

3 people in mail handling

Indicative figures from pilots and comparable projects. Actual numbers depend on your setup.

Data protection and setup

GDPR-aware: EU hosting, no consumer AI for customer data, clear scope boundaries. Before pilot start we agree which mail addresses, categories and fields may be processed.

Other solutions

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Solution · Operations & back office

Check transport documents, PODs and delivery notes faster

PDF/scan is read out, fields extracted, errors flagged, ERP export prepared. No more manual typing.

Solution · Knowledge & enablement

Find internal knowledge faster

SOPs, customer rules, process knowledge searchable. Answers with source references, fewer cross-department queries.

How many hours does your team lose to emails every day?

In a 30-minute call we work it out with you — realistic, no sales show.

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